We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I've added a new service to an existing category but it isn't showing on the front-end for booking. I even created a new category to add the service to and the new category would not showing up on the front-end. I have deleted the additional category, and re-added the new service which is name Valentine's Special to the Balance Gautier category. But the new service "Valentine's Special" still isn't visible for booking.
I have a special that I would like to offer for Valentine's Day and this is really getting in the way. Please help me resolve this. Thanks in advance.
I've solved the problem. I had to go to my employees and manually add the new service to the work hours.
Hello Alexis,
Thank you for reaching out to us.
Glad to hear that the issue has been resolved.
I will have this ticket closed.
Kind Regards,
Uros Jovanovic
[email protected]
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