Hello,

Thank you for purchasing our product, and for reaching out to us.

Amelia can't cancel any appointments on its own. If the appointments were not canceled manually by the client, yourself, another admin, or any Amelia Managers (if you're the only employee, I don't know if you have any managers or other administrators on the site) the only other option that's left is a link checker. It looks like this:

What link checkers do is they validate each URL that's in the email, and in order to do that they have to visit the URL. Those can be built into the end user's mailing platform, or they could be add-ons for the browser or the email provider (Gmail, Yahoo, Outlook, etc). When they visit the cancelation URL (to check for potential viruses), they cancel the appointment. Unfortunately, there's nothing we can do in this case. The only workaround would be to create a Front-end Customer Panel and explain the procedure in the email, like:

"To cancel your appointment, please log in to your Customer panel, and click on the pencil symbol. There you'll see the "Cancel" option."

Hope this helps. 

Hello again Tom,

We can not say or know if this affect other system or not since we did not test this with other company's systems but it affects Amelia.

Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

We wish you all the best and hope you have a wonderful day ahead. 

Hello again Tom,

This is what link checkers do and unfortunately, there's nothing we can do in this case. Link checkers validate every URL included in an email by visiting each one. These checkers can be integrated into the end user's email platform or installed as browser or email provider add-ons (such as for Gmail, Yahoo, Outlook, etc.). When they access the cancellation URL to check for potential viruses, it results in the cancellation of the appointment. If this happens for SMS also Im afraid that we can not influence this.

Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

We wish you all the best and hope you have a wonderful day ahead.