Hello Emanuel,

Thanks for reaching out to us and apologies for the delayed answer.

Amelia uses the email as the "parameter" to differentiate the user. That being said, by default, no matter if the customer uses the same name and last name, as well as the phone number, Amelia creates a new customer.

If the customer already booked an appointment, in the roles settings, in the Customer Tab, there is an option called "Check customer's name for existing email when booking". If this is enabled, the "existing customers" won't be able to use different first and last names when booking.  

Not sure if it fits your needs, but this is the closest option. Please feel free to search through our feature suggestion page,  to see if someone may have already suggested this feature. If you can't see it, feel free to add your suggestion there, and as more people vote, the feature will move higher on the priority list.

You can certainly follow our changeLog page if you'd like, where we state any changes/new features/bug fixes during updates and our newsletter, so you're informed about new features, bug fixes, freebies, etc.

Let us know if you have any other questions.

Hello Emanuel,

I got that, but all other options like limits etc are based on the customer's email. Regarding the option of dropping the index, I doubt it will work, but you can test it out.

Let us know if it works.