We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
We use Options and Set Extras mandatory to set every services and duration.
Is it more efficient to choose Custom Duration and Pricing?
For example, we have meetings of 30, 45 and 60 minutes.
15 minutes (default unit)
Thus, the client must choose an option for example: 30-minute meetings and the default 15 minutes + 15-minute option = 30 minutes.
Is this the right way to do it?
Thank you
Hello Ève,
Thanks for reaching out to us.
Well, it up to you, but, for the extras option you can set it to mandatory, while for the Custom Duration, the customer can still choose the first (default) unit of 15 minutes. It would be better to configure the various duration of service with the Custom Pricing, but you wont be able to make it mandatory as you have the option for extras.
I hope i helped a bit, let me know if you have any other questions.
Kind Regards,
Stefan Petrov
[email protected]
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