We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3579276
Technical issues with "Offer"
Closed

Comments

  • Audrey Mertens started the conversation
    February 7, 2024 at 9:57am

    Hello,

    I'm encountering 2 issues while configuring the Amelia plugin.

    1. I wish to modify the error message "maximum reservation required" to another phrase so that my clients understand that their reservation didn't go through because the offer "test day" can only be purchased once per user and that "the monthly subscription" offer, which includes 30 sessions (1 session/day), can only be purchased once per month from the selected date and must be used within the month.
    2. I want to offer my clients the option to add another person to the session. I notice that when my client selects a package, Amelia no longer offers the option to add another person to the session. How can I ensure this option is always available?

    Thanks you

    Attached files:  Capture d’écran 2024-02-07 à 10.15.15.png

  •  867
    Stefan replied
    February 7, 2024 at 1:11pm

    Hello Audrey,

    Thanks for reaching out to us.

    Please, find the answers below

    1. I wish to modify the error message "maximum reservation required" to another phrase so that my clients understand that their reservation didn't go through because the offer "test day" can only be purchased once per user and that "the monthly subscription" offer, which includes 30 sessions (1 session/day), can only be purchased once per month from the selected date and must be used within the month.

    Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you install Loco Translate and then translate these strings.

    If you want to use POEDIT then this is an instruction:

    1. Download the Amelia plugin from CodeCanyon and save the .zip file on your computer.

    2. Unzip the downloaded .zip file.

    3. You need to download and install POEDIT. 

    4. After that open the program and open the file from the extracted folder on your computer ameliabooking/languages/fr_FR/wpamelia-fr_FR.po.

    5. Translate all the strings that are not translated

    6. Save the translation.

    7. Go to ameliabooking/languages/fr_FR/ folder and copy these two files called wpamelia-fr_FR.po and wpamelia-fr_FR.mo back to your website in the location ../wp-content/plugins/ameliabooking/languages/fr_FR/.

    This is an example of the French language, but you will choose yours.

    1. I want to offer my clients the option to add another person to the session. I notice that when my client selects a package, Amelia no longer offers the option to add another person to the session. How can I ensure this option is always available?

    Unfortunately, there is currently no such option with Amelia's built-in features. This is only possible when booking a single service and it depends on the option enabled.

    Please feel free to search through our feature suggestion page,  to see if someone may have already suggested this feature. If you can't see it, feel free to add your suggestion there, and as more people vote, the feature will move higher on the priority list.

    You can certainly follow our changeLog page if you'd like, where we state any changes/new features/bug fixes during updates and our newsletter, so you're informed about new features, bug fixes, freebies, etc.


    Kind Regards, 

    Stefan Petrov
    [email protected]

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