We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi there, I watched your videos about users and amelia employees and saw that in order to connect an amelia employee to a WP user with the role author, you would need an additional plugin to also assign the amelia employee role to the user in question..
Is it not possible to set Amelia up so that you can choose between the author users in general without having to edit the specific user? Or in my case; be able to select users with the subscriber role?
I hope this is possible, thanks in advance.
Hello Marcus,
Thanks for reaching out to us.
To assign the Amelia customer or employee with the WP users, you would need to have the correct WP user role. For example, you can only assist the WP user with the Amelia employee user role with the Amelia Employee. The same goes for the customers.
When creating an employee, in the expanding menu, you will see just the user roles with the corresponding user roles.
I hope it helps. Please, let us know if you have any other questions.
Kind Regards,
Stefan Petrov
[email protected]
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