We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
When I go to settings -> Notification settings
and change or add to "Send all notifications to additional addresses" .. nothing is saved.
Same when I change "Mail Service" from PHP mail to WP Mail.. settings aren't saved.
Is this a bug?
Hello Geert,
Thank you for reaching out to us.
Can you please let me know which version of the Amelia plugin you have installed on your website?
If you are not on the latest version (7.4), please install it by following this article:
Updating the plugin to the latest version
Please let me know if that resolves the issue.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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I have the latest version.
Hey Geert!
I'm as well on the latest version, however, whenever I click save all updates instantly. Could you possibly check your max execution time?
Might got something to do with for example slower connection/hosting and if call has a short time to be completed but needs longer it won't complete successfully.
Also, have notification updates worked flawlessly in the past or you've just saved it for the first time?
Looks like the settings were saved suddenly... perhaps this was because I had settings open in a different tab?..
Anyway.. looks like it's not a problem anymore... you can close this ticket.
(but please have a look at my other ticket: "Translate months in notification parameters")
Hello Geert,
Thank you for the update on this.
I will have this ticket closed and we will respond to the other ticket that you created.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables