I am currently testing a booking system I have configured and I have a service which is 30 minutes in length with a 15 buffer time either side. I have successfully booked a service for 19,30 tomorrow and when I go back in, the times 19,45 and 20:00 are still appearing. When I try to book them, I'm getting an error message saying time slot is unavailable or something but I would have thought it should not be there at all. I've tried refreshing page and clearing cache. what are my next steps?
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
So I have booked a Doula Explortatory call under Doula servcies for 7.30 tomorrow - and now I am unable to book another Doula Exploratory call for tomorrow evening. Also, I would like this service to appear under the location of 'Zoom' or 'your own home'. At the moment it seems to be appearing as Granary Hall which is strange because I've only set to work in Granary Hall on a Saturday at with the service under the heading BTR (birth trauma resolution).
As I am unable to replicate this issue on your website, can you please provide me with the screen recording of this issue and I will assist you with it?
Yes, Sorry that was the wrong screenshot. The original problem on this ticket - time slots appearing in booking system although time is booked out seems to be resolved. Thanks for your help
Hi,
I am currently testing a booking system I have configured and I have a service which is 30 minutes in length with a 15 buffer time either side. I have successfully booked a service for 19,30 tomorrow and when I go back in, the times 19,45 and 20:00 are still appearing. When I try to book them, I'm getting an error message saying time slot is unavailable or something but I would have thought it should not be there at all. I've tried refreshing page and clearing cache. what are my next steps?
Attached files: Screenshot 2024-02-05 193615.png
Screenshot 2024-02-05 193556.png
Hello Louise,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hello Louise,
Thank you for the provided credentials.
Can you please let me know if there is any other date/time with such issue as the date that you mentioned is in the past?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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So I have booked a Doula Explortatory call under Doula servcies for 7.30 tomorrow - and now I am unable to book another Doula Exploratory call for tomorrow evening. Also, I would like this service to appear under the location of 'Zoom' or 'your own home'. At the moment it seems to be appearing as Granary Hall which is strange because I've only set to work in Granary Hall on a Saturday at with the service under the heading BTR (birth trauma resolution).
Any update on this?
Hello Louise,
Thank you very much for your patience.
Please test it out now and let me know if it works or not.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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No it's not working - see attached
Attached files: Screenshot 2024-02-12 153116.png
Hello Louise,
Seems like you sent me the wrong screenshot.
As I am unable to replicate this issue on your website, can you please provide me with the screen recording of this issue and I will assist you with it?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Yes, Sorry that was the wrong screenshot. The original problem on this ticket - time slots appearing in booking system although time is booked out seems to be resolved. Thanks for your help
Hello Louise,
Glad to hear that the issue has been resolved.
I will have this ticket closed now.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables