Hello Sven,

Thanks for reaching out to us.

An issue with email notifications could be caused by several reasons:

1. Your hosting provider is blocking all 3rd party settings and only allowing their SMTP (or other) settings.
2. Your website has a PHP version of less than 7.
3. The credentials are not correct.
4. There's something else blocking the notifications from being sent.
5. If you're using Gmail, please check out this article for detailed setup instructions.

Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website, and see what's going on.

Hello Sven,

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Thanks.

Hello Sven,

Thanks for the credentials. I've just tested the functionality of the notifications. The test email does work indeed. The configuration is correct with the SMTP settings.

If i book a place with the test customer (using my email) i'm receiving the email notification that the place has been booked.

But, if i cancel the place in Events, i'm also receiving the notification

According to this, everything is working properly.

Hello Sven,

That is exactly what i did. As an admin, I've canceled the participant via the backend, and as you can see in the screenshot I've received the email with the text that the place has been canceled.

Hello Sven,

Apologies, but this is how i tested the notifications. If i go to the red x, the customer that has been added as an attendee (in this case the customer using my personal email) gets the notification that the place has been canceled (as per my screenshot)

In your first email, i can see that you are referring to the customer not getting the email or perhaps you are referring to the fact that you, as an admin not getting the information?

Hello Sven, 

By default, only customers and employees will receive an email regarding the appointments. But, you can add the user to the "organizer" tab in Event settings.

Here is one more test 

For this event

I've added the user my my email address

And here is the email that i've received

Hello Sven,

Unfortunatelly, i'm not able to reproduce the issue, since as per my previous tests and screenshots, both emails are working properly.

If you remove the attendee from the list, the email is also being sent.

Hello Sven,

Perhaps certain emails are going to the spam folder? It doesn't seem logical that you were able to receive the email from my test, but yet again, you are not receiving the ones from your tests.