I have configured SMS notifications, and I have enabled (checked) only to send SMS with appointment confirmation. I don't understand why the amounts from the attached pictures are taken from my balance when I only send an email to the client. For the employee, I unchecked all the notification boxes. I have them enabled for email.
The prices listed on our Pricing page pertain to a single segment of an SMS message. A segment encompasses 160 characters. It's crucial to note that exceeding this character limit will result in the message extending beyond one segment, thus incurring additional charges. Moreover, special characters are treated uniquely, potentially reducing the character count of a segment below 160. Therefore, it's essential to consider both character length and special characters when crafting your messages to optimize cost efficiency and ensure effective communication.
Please let me know if that is the case on your website.
I have configured SMS notifications, and I have enabled (checked) only to send SMS with appointment confirmation. I don't understand why the amounts from the attached pictures are taken from my balance when I only send an email to the client. For the employee, I unchecked all the notification boxes. I have them enabled for email.
The price for my country (ROMANIA) is 0.11 Euro
Hello Marius,
Thank you for reaching out to us.
The prices listed on our Pricing page pertain to a single segment of an SMS message. A segment encompasses 160 characters. It's crucial to note that exceeding this character limit will result in the message extending beyond one segment, thus incurring additional charges. Moreover, special characters are treated uniquely, potentially reducing the character count of a segment below 160. Therefore, it's essential to consider both character length and special characters when crafting your messages to optimize cost efficiency and ensure effective communication.
Please let me know if that is the case on your website.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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