We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
2nd Question:
I setup a free WordPress plugin and connected it up to a payment account. My provider processing charged a small % but WordPress added on a $50 fee for using there FREE plugin.
My question to you is if I purchase the life time license for your plugin do i pay you a fee for each order I prosses through your plugin?
I look forward to your reply
[email protected]
Hello there,
Thank you for reaching out to us.
1. It is not possible to to use online payment with free version of Amelia. This is also not supported in Starter version. This is available in Basic, Pro and Elite licenses.
2. We do not charge any fees for transaction this is between you and the chosen payment provider. Each payment provider has some commission but are not aware how big they are and have nothing to this with them.
Amelia itself doesn't handle the payments but we have integration with several payment systems such as: PayPal, Mollie, Stripe, WooCommerce and RazorPay. So you can reach out to the support team of any of these payment providers.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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