Hello there,

Thank you for reaching out to us.

Not sure if this is possible but you can try and add Amelia customer role to customers that you have in WordPress users.

We have an option in roles settings called Automatically create Amelia Customer user  – If this option is enabled, every time a new customer makes an appointment, they will automatically get a WordPress user with the Amelia Customer user role and an email with login details from WP. That WP user would be connected to the customer created in Amelia. 

If someone is already a WordPress user and they book an appointment for the first time in Amelia while logged in to WP, the customer created in Amelia will be connected to that WP user, and they will get the Amelia Customer role in WP. This way, they will have the same login info for the Amelia customer panel and WordPress.

Hope this helps.

Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

We wish you all the best and hope you have a wonderful day ahead. 

Hello again,

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us. 

Hello again Erwin,

Glad to hear that and hopefully there will be no more such issues.

We wish you all the best and hope you have a wonderful day ahead.