We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have a 1 domain plan. We are working on a new website that is on a local host and will be uploaded and replacing the current site on the same domain. Do I need to upgrade my license to install Amelia on the local website? I don't want to remove the existing one till it's swapped out.
Thanks,
Mike
You can use Amelia on your local installation without activating it.
Hello Mike,
The basic licence covers one domain, but an unlimited number of its sub-domains.The best option is if you have the staging installation, on a sub-domain, you can activate the licence on a limitless number of sub-sites like that.
Also to note, you are only required to activate your licence on the live/production version of a website.
When you need to test the plugin on a staging/test/dev version website, or on your local /intranet installation,
there you can just manually download the Plugin installation from your TMS Store account, and you can also manually update the licence without activation.
I hope it helps.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables