We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
in my website, for whatever reason, the customer can proceed to select a time slot that's already occupied, which shouldn't be visible, and when it's time to confirm the booking there's a warning saying: "Time Slot not available" (could be something slightly different, I am translating from Italian, but in essence that's what's said).
Attached you have the screenshot of my Google Calendar as well as what the customer sees.
I have occupied in my Google Calendar a slot for 03:00 PM to 04:00 PM (Yes I toggled on "Busy Slots" in settings). The customer can select the 03:30 PM time slot and proceed with filling his/her personal details and wen he click confirm the second screenshot's content appears.
Can you please let me know what what could be wrong or what could be the issue ?
Attached files: Screenshot 2024-02-02 at 15.47.13.png
IMG_738424B740F3-1.jpeg
Hello there,
Thank you for reaching out to us.
Most likely you did not set Maximum Number Of Events Returned in settings integration to 2500 like this
Please set this to 2500 and purge the cache and this should not happen again.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Marko,
thank you very much for the help, it worked like a charm.
You are very professional and helpful as always!
Hello again Raphael,
You are most welcome, and we are glad that we were able to help you and thank you so much for the compliments. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables