Hello Tomáš,

Thanks for reaching out to us.

If the Google Calendar integration is successful, try increasing the "maximum number of events returned" in Google Calendar settings or reconnect the Google Calendar with employees. This option will increase the maximum number of events per page.

Let me know if it works.

Hello Tomáš,

No need to increase it more, the 2500 its pretty enough. Well, since this is a live site and we dont want to make changes here, can you please provide the staging site along with the WP admin credentials?

We can try to reproduce the use case on the staging site.

Thanks. Looking forward to your reply.

Hello Tomáš,

That's understandable, by my point was to test the Google Calendar integration on the staging site with our Google Calendar and also to test the notification since this is the easiest and fastest way to troubleshoot the case. If you have to make some changes, it is better to do them on the staging site than on the production site.

Creating a copy of your website is not practical and certainly, we use our local host to test the issues.

Can you confirm your WP admin credentials so we can take a look at the settings on your production site?

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Tomáš,

Thanks for the credentials, but, unfortunatelly, i'm not able to log in with these credentials. Not on the pop-up and not on the wp-admin page.

Would you mind double checking and sending them again?

Hello Tomáš,

Thanks again, but, unfortunatelly, i'm not able to log in. I've tried different browsers, clearing the cache/cookies, VPN, even the link that you've sent to my email. It still leads to a "pop-up" asking for the credentials. If I try to enter the credentials you've provided, it's not going through.

Hello Tomáš,

Apologies for the late answer. Unfortunatelly, still not able to log in. The problem is that i'm not even able to get to the WP window without loggin in through the popup.

But, let's go back to the initial problem. Are you using the SMTP procotol for mail settings? Or perhaps the third party plugin SMTP with the SMTP mail settings. In case if you use the SMTP plugin, make sure that the mail settings in Amelia are configured to WP mail. If not, then configure the SMTP settings in Amelia settings according to this instructions.

Hello Tomáš,

Thanks for the additional information. Even if i try to log in to the production site, it still asks for the creds for the popup, but I'm not able to bypass that window to get to the wp-admin page. Is there a chance to disable it temporarily?

Hello Tomáš,

Apologies for the delayed answer.

I understand that it's hard to troubleshoot, but i still have issues to log in .I was referring to the issue of password protected page. It looks like the WP admin page has been set to page-protected, and I'm not even able to bypass the wp-admin 

See if the page visibility is set to password protected and change it to public. You can find more information on this link.

Hello Tomáš,

Thanks, but, whatever i try, it's still the same thing. It still asks me to enter the credentials in the popup, but they are not working, even with the VPN or incognito tab or a different browser. Looks like we would have to do troubleshooting in a harder way (checking things one by one)

So, if the configuration (WP mail + SMTP) is configured properly, you should be receiving the notifications for each appointment (depending on the booking status). If there is a chance, can you create a test appointment and check if you receive the booking notifications?

Also, please check if there are any errors in the employee settings. Usually, when the employee is connected to the Google Calendar, the error "unable to connect to Google Calendar" pops up, if something is wrong with the sync.

Hello Tomáš,

Unforunatelly, I've tried all the options i could, also, my colleagues were not able to log in, so I assume it's some sort of protection.

Since this is happening sporadically (not every time), it would be hard to replicate, especially if the configuration is correct. I wanted to give it a few tests, but, unfortunatelly, i could not log in, as already mentioned.  I guess this is related to the Google Server connection or hosting provider, as you said.

Currently, Amelia doesn't have any advanced "error handling" feature, we troubleshoot the issues manually, through the browser web consoles. Usually, when there are issues with the Google Calendar, it is enough for us to see the issue through the console.

Certainly, i will forward this information to the developers, but, currently, Amelia doesn't have the "system" that will re-try to send the message or inform about the Google outage.

Hello Tomáš,

That's completely understandable, but, unfortunatelly, at this moment, there is nothing that can be done regarding the "sending a mail when there is an issue with the Google Calendar". The only thing that i can do for now is forward this to the developers so they can put this on their planning list. You can monitor the situation further and let us know if it happens with each booking, not just sporadically.

Hello Tomás,

I understand and agree, but, unfortunatelly, we can't change anything at this moment. As i said, i've forwarded this to the developers already to let them know.

Sorry for the inconvenience.