We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello, I am checking if anyone else using Amelia v7.4, Elementor v3.19, Elementor Pro v3.19, and WooCommerce v8.5.2 is experiencing the same issue and if a workaround or solution has been discovered. I have sent a private ticket request and apparently they are working to fix. Since January 24 we noticed that Booking Notification emails were not being sent to the customer and the Amelia "Appointment Booked" completion popup was not triggered after payment was received through WooCommerce. Either the "Amelia Add To Calendar" page is dysfunctional (Amelia >> Settings >> Integrations >> Payments) or the shortcodes are dysfunctional e.g. [ameliastepbooking service=30 trigger=1234]. We've tried different Wordpress themes, disabled all plugins, and tried previous versions of WooCommerce, Elementor, and Amelia with no success. We have many buttons that trigger the popup of specific Amelia services which were previously working fine and are no longer working.
Hello Carrie,
Thank you for the update on this and for your patience.
I have since responded to the other ticket that you created before.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
uros.jovanovic@tmsproducts.io
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables