We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #3575233
User Role Editor - Make Manager Better
Closed

Comments

  •  5
    Jeremy Choi started the conversation

    The Manager role for Amelia Pro is quite weak.  They can't delete appointments, reschedule, and more.  Is it possible to use User Role Editor, and grant them permission to those other things so that they can do this work?


    I do not want to grant the manager full admin access to the website where they can control everything (we have a lot of pages and posts) that can't be messed with.


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  •  1,705
    Uroš replied

    Hello Jeremy,

    Thank you for reaching out to us.

    I want to clarify that Amelia Managers don't have the capability to delete any content within the Amelia platform. This is a deliberate design choice aimed at maintaining the integrity of your data and ensuring that only authorized individuals can make significant changes to your booking system.

    Currently, there isn't an option available to enable managers to delete content within Amelia. This decision was made to prevent accidental deletions or unauthorized modifications that could potentially disrupt your scheduling and booking operations.

    However, while managers may not have deletion privileges, they still possess other important administrative capabilities within Amelia, such as managing appointments, modifying booking settings, and viewing relevant reports and analytics.

    If you have specific content that needs to be removed or modified within Amelia, it's recommended to reach out to an administrator or someone with appropriate permissions who can handle such tasks effectively.

    We understand the importance of having control over your data and appreciate your understanding of these limitations. Should you have any further questions or require assistance with any other aspect of Amelia, please don't hesitate to reach out. We're here to help ensure that your booking system operates smoothly and meets your business needs effectively.

    Kind Regards, 

    Uros Jovanovic
    [email protected]

    Rate my support

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  •  5
    Jeremy Choi replied

    Do you know if its possible to create a new role inside WordPress using User Role Editor, and call it like Gym Admin, but she'll have administrative privileges, not able to access post, pages, settings, plugins, themes, etc.  Only Amelia Pro?

    I tried adding one and giving all permissions, but it doesn't show up in the backend (Amelia) that is.

  •  1
    Sayed replied

    They can't delete appointments, reschedule, and more.  Is it possible to use User Role Editor, and grant them permission to those other things so that they can do this work?
    The answer is Yes, using "User Role Editor" you can give these permissions. I have done this. It works for me.

  •  5
    Jeremy Choi replied

    Hey @Sayed, did you grant additional permission using User Role Editor for the Amelia Manager role?  If so, did you grant them everything?  Or?

  •  1,705
    Uroš replied

    Hello Jeremy and Sayed,

    It could be done with the User Role Editor, but please note that this could cause other issues as there will be a conflict between permissions.

    Feel free to test it out this way and let me know if you have encountered any issues.

    Looking forward to your reply.

    Kind Regards, 

    Uros Jovanovic
    [email protected]

    Rate my support

    Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/

    wpDataTables: FAQ | Facebook | Twitter | InstagramFront-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | InstagramAmelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables