Hello Martin,

Thank you for reaching out to us.

Can you please let me know which version of the Amelia plugin you have installed on your website?

If you are not on the latest version (7.4), please install it by following this article:

Updating the plugin to the latest version

Please let me know if that resolves the issue.

Hello Martin,

Thank you for the update on this and for your patience.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Martin,

Thank you for the update on this and for your patience.

Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.

Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.

Hello Martin,

For WP Rocket, you may have enabled these JS optimizations, which have a negative effect on our New Step Form, which is based on Vue 3 Framework, the booking form won't show.

The old Form is based on Vue Framework 2;   but the New Form is based on Vue Framework 3;

Once you disable the "minify JS" option in the Optimisations on WP Rocket, or similar, and purge the cache the form should appear.

Also, the issue could be with the Page Optimization plugin. You have these settings 

and they should be added to this first input amelia_booking_script_index like this

and then everything will work with the new form.

Hello Martin,

Thank you for the update on this.

Slow load can be caused by a lot of things - the number of appointments you have, the number of customers, the number of employees, etc. 
Other than Amelia, it could be caused by the amount of other data you have on the page. 
Are you on a dedicated, or on a shared hosting? Can you increase the php_memory_limit on your site? 
If you're not sure how to do that, you can reach out to your hosting provider. 
Please check out our demo sites (https://wpamelia.com/demos/) and see how the plugin should behave on a site with dedicated hosting and good server performance.