I recently had a google map api go a bit crazy after a card payment failed. I corrected to the new card but even generating a new key and uploading the locations tab is not working correctly after 48 hours. Please see the attached. All the images show the same "Koreatown" location and I cannot add new addresses in the location tab
Also the actual editing of a location does not show a map image, nor does adding a new address show anything as if it is not finding it. It will NOT save a new address in the optional address field
Please provide me a temporary WP-admin (new administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
We have forwarded your ticket to our level 2 agents and now we are waiting to hear from them soon as we get some feedback from them we will contact you immediately.
We just got the feedback from our colleagues and they have told us that they can see in your console errors
undefined ("google") and undefined ("maps") so you need to check your settings and API keys this points to is that the issue is not with Amelia but with your settings or keys something is not set up properly.
Agile store locator breaks Amelia. Have more feedback for you and it is not what you think. - We manage to resolve the maps not displaying correctly BUT there is still the issue of not being able to add locations for my clients to be able to select (also, it is strange that Amelia's location field DOES show the location in the list ONLY BEFORE the form...in the form Amelia's location field does NOT show the location to choose from. (see images attached - I left enough of the API key to see that it was copy/pasted correctly)
1. The enabled APIs are correct: 2. The API key is correct and domain restrictions are correct: 3. The billing account is correct and connected to the project: This error still shows 4. I have updated your framework and plugins to see if that helps in any way:
-> no change, same error as above in the console log.
We are not familiar with Agile Store Locator but as far as we can see in the video now everything is working fine. Can you just in case confirm to us that all is fine or so you still have any type of issues?
NO! Please read the first 4 lines of my message. ONE matter is resolved (maps showing incorrectly) but the same issue is still there (you cannot find the locations in the drop down)
OK. So i have posted this issue 3 weeks ago....is it normal for me to not be able to give my customers booking services for 3 weeks while I wait for a ticket to be addressed completely?
Marko, I find myself repeating things with you. I was trying to be polite on this matter by keeping the chat private but now I am getting irritated.
I have about 33 sites - if you took the time to LOOK at the images i originally sent, you will notice that NEW locations are NOT in the field. Where is "Namibia" (as per images shared), where is "George", where is "Centurion"
I found the error myself. would of been nice to have had the support assist with this within at least 2-3 days by reading both original messages of this ticket from the beginning
We appreciate your update on finding a solution, and we sincerely apologize for any inconvenience you may have experienced during the process. We understand that there were multiple issues with this ticket. The initial problem revolved around Koreatown appearing ubiquitously, prompting our practice of addressing one question per ticket to prevent any confusion.
We deeply regret any oversight on our part and understand the importance of accurate location information. It's possible that the issue may stem from an incorrect shortcode or a location omission in the employee work hours. If your solution doesn't align with these scenarios, we would be grateful if you could share it with us. Your insights will be invaluable for our continuous improvement, and we want to ensure a smoother experience for you in the future. Thank you for your understanding and collaboration.
Solution: When working with new sites/locations and MANY services/packs - you should go through EVERY service and every pack and select to add the location to the service .
Example: 1. Go to the actual service tab, select a service, under the employee tab, make sure ALL employees are checked that should be able to offer this service. 2. Then go to ALL your packs and check the location drop down and make sure EVERY location (especially new location - they do not add all your services/packs automatically when created) is checked.
Suggestion: - There should be a "check all" functionality for all fields, employee and locations alike...this feature can be applied to many fields within the platform to save time. Or at least have a default select all services/products for all employees and locations option.
Thank you for bringing this to our attention. It appears there might have been a misunderstanding initially, and we appreciate your patience. Your suggestion is indeed valuable, and I will ensure to forward it to our development team for consideration. While I cannot make any guarantees, rest assured that your input will be thoroughly reviewed.
I apologize for any confusion earlier, and yes this is how it works for now and this need to be be added manually. If it's convenient for you, could you please consider submitting this suggestion formally as a feature request through the following link: https://features.wpamelia.com/? Your involvement and support play a crucial role in the potential prioritization and swift implementation of such features. Thank you once again for your contribution to enhancing our services.
We wish you all the best and hope you have a wonderful day ahead.
I recently had a google map api go a bit crazy after a card payment failed. I corrected to the new card but even generating a new key and uploading the locations tab is not working correctly after 48 hours. Please see the attached.
All the images show the same "Koreatown" location and I cannot add new addresses in the location tab
Attached files: location images gone shot.jpg
Also the actual editing of a location does not show a map image, nor does adding a new address show anything as if it is not finding it. It will NOT save a new address in the optional address field
Attached files: location images gone shot2.jpg
Hello there,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (new administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello again,
We will take a look at this now and as soon as we have more information we will contact you again on this ticket.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi again Marko,
I sent you access to your email and still awaiting. You mentioned you where logging in yesterday but have not responded here to let me know
Hello again,
We have forwarded your ticket to our level 2 agents and now we are waiting to hear from them soon as we get some feedback from them we will contact you immediately.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello again,
We just got the feedback from our colleagues and they have told us that they can see in your console errors
undefined ("google") and undefined ("maps") so you need to check your settings and API keys this points to is that the issue is not with Amelia but with your settings or keys something is not set up properly.
So please check this and let us know how it goes.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
What I find incredibly strange is how the location field (BEFORE the form opens), DOES show for example "Namibia, Windhoek"
Attached files: location field in form.jpg
location field.jpg
Agile store locator breaks Amelia.
Have more feedback for you and it is not what you think. - We manage to resolve the maps not displaying correctly BUT there is still the issue of not being able to add locations for my clients to be able to select (also, it is strange that Amelia's location field DOES show the location in the list ONLY BEFORE the form...in the form Amelia's location field does NOT show the location to choose from. (see images attached - I left enough of the API key to see that it was copy/pasted correctly)
1. The enabled APIs are correct:
2. The API key is correct and domain restrictions are correct:
3. The billing account is correct and connected to the project:
This error still shows
4. I have updated your framework and plugins to see if that helps in any way:
-> no change, same error as above in the console log.
5. I disabled all your plugins except Amelia
-> WORKS
6. I went through your plugins one by one and Agile Store Locator breaks Amelia.
https://www.loom.com/share/e49f9ef71ea042bebb918d1406bc8a3a?sid=9267e924-c40c-4893-8fc9-d53e4e254ec6
Attached files: 3.png
3.1.png
2.png
4.png
Hello there,
Thank you for reaching out to us.
We are not familiar with Agile Store Locator but as far as we can see in the video now everything is working fine. Can you just in case confirm to us that all is fine or so you still have any type of issues?
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
NO! Please read the first 4 lines of my message. ONE matter is resolved (maps showing incorrectly) but the same issue is still there (you cannot find the locations in the drop down)
OK. So i have posted this issue 3 weeks ago....is it normal for me to not be able to give my customers booking services for 3 weeks while I wait for a ticket to be addressed completely?
Hello again,
We went on your site and as far as we can see everything is working and your customers can choose a location
So Amelia is working fine as far as we can see. Locations that you created can be seen and chosen on a booking form.
Best regards.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Marko,
I find myself repeating things with you. I was trying to be polite on this matter by keeping the chat private but now I am getting irritated.
I have about 33 sites - if you took the time to LOOK at the images i originally sent, you will notice that NEW locations are NOT in the field. Where is "Namibia" (as per images shared), where is "George", where is "Centurion"
I have attached another example for you.
If you use the location dropdown...it shows George but NOT in the field view
Attached files: LOOK1.jpg
LOOK2.jpg
I found the error myself. would of been nice to have had the support assist with this within at least 2-3 days by reading both original messages of this ticket from the beginning
Hello again,
We appreciate your update on finding a solution, and we sincerely apologize for any inconvenience you may have experienced during the process. We understand that there were multiple issues with this ticket. The initial problem revolved around Koreatown appearing ubiquitously, prompting our practice of addressing one question per ticket to prevent any confusion.
We deeply regret any oversight on our part and understand the importance of accurate location information. It's possible that the issue may stem from an incorrect shortcode or a location omission in the employee work hours. If your solution doesn't align with these scenarios, we would be grateful if you could share it with us. Your insights will be invaluable for our continuous improvement, and we want to ensure a smoother experience for you in the future. Thank you for your understanding and collaboration.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Solution:
When working with new sites/locations and MANY services/packs - you should go through EVERY service and every pack and select to add the location to the service .
Example: 1. Go to the actual service tab, select a service, under the employee tab, make sure ALL employees are checked that should be able to offer this service. 2. Then go to ALL your packs and check the location drop down and make sure EVERY location (especially new location - they do not add all your services/packs automatically when created) is checked.
Suggestion: - There should be a "check all" functionality for all fields, employee and locations alike...this feature can be applied to many fields within the platform to save time. Or at least have a default select all services/products for all employees and locations option.
oh. forgot to add attachment as example. please see attached.
Attached files: solution.jpg
Hello again,
Thank you for bringing this to our attention. It appears there might have been a misunderstanding initially, and we appreciate your patience. Your suggestion is indeed valuable, and I will ensure to forward it to our development team for consideration. While I cannot make any guarantees, rest assured that your input will be thoroughly reviewed.
I apologize for any confusion earlier, and yes this is how it works for now and this need to be be added manually. If it's convenient for you, could you please consider submitting this suggestion formally as a feature request through the following link: https://features.wpamelia.com/? Your involvement and support play a crucial role in the potential prioritization and swift implementation of such features. Thank you once again for your contribution to enhancing our services.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables