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  Public Ticket #3574579
Notification settings blank
Closed

Comments

  • Rishone T Todd started the conversation
    February 1, 2024 at 3:11am

    I have 3 issues to be resolved. 

    #1. The notification emails after a client books an event is not being sent. There is an error message when I try to do a test email.

    #2. The notification section under general settings is blank. I cant modify or view any settings in that section.

    #3. The pay section under general settings is also blank. I cant modify or view any settings in that section.

  •  1,718
    Uroš replied
    February 2, 2024 at 5:40pm

    Hello Rishone,

    Thank you for reaching out to us.

    An issue with email notifications could be caused by several reasons:

    1. Your hosting provider is blocking all 3rd party settings and only allowing their SMTP (or other) settings.
    2. Your website has a PHP version of less than 7.
    3. The credentials are not correct.
    4. There's something else blocking the notifications from being sent.
    5. If you're using Gmail, please check out this article for detailed setup instructions.

    Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website and see what's going on.

    Issues like the blank pages in Amelia usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.

    Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.

    Kind Regards, 

    Uros Jovanovic
    [email protected]

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