We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
recently our internal IT departments changed the way we login into Outlook by adding 2FA.... and now I noticed that old Outlook connections aren't working anymore... however, I also don't have the option to disable the existing connection (the fields for connenction an Outlook calendar aren't even showing anymore)... and I need that so I can re-connect the outlook calendar for that employee...
Is this something you can fix?!
Or is there another way to remove the linked Outlook calendar?
G.
Hello Geert,
Thanks for reaching out to us.
You'll need to access your database (via phpMyAdmin, or some other database management tool) and access the wp_amelia_providers_to_outlook_calendar table (please note that wp_ is the default database prefix, but on your end, it could be anything, so look for your_prefix_amelia_providers_to_outlook_calendar table). Delete all rows from that table, and after that, you should be able to connect your employees to the Outlook Calendar.
I hope it helps.
Kind Regards,
Stefan Petrov
[email protected]
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