Hello, we have configured the Amelia WhatsApp Integration on our website. However, upon creating an appointment in the calendar, we've noticed that it doesn't send a WhatsApp notification to the customer. Is this feature available, or can we manually configure it somehow?
Additionally, we are interested in setting up WhatsApp appointment notifications for our employees created in the calendar. We would like them to receive notifications about upcoming appointments. Is this possible, and if so, how would we go about setting this up?
You can create an appointment next-day reminder or for example, 1 hour reminder notification that will be sent to your employee before the appointment by clicking on create new notification like this
But for both of these we can not help much since for both of these settings around 99% of them are set outside Amelia. On facebook side and on the server with your hosting provider.
So for integration itself, you need to redo the integration and to follow the steps from our documentation that you can find on this link https://wpamelia.com/whatsapp-notifications and once you complete properly this integration and when WhatApp notifications are working then you need to reach out to your hosting provider and ask them to set cron/reminder notifications on your server.
We wish you all the best and hope you have a wonderful day ahead.
Hello, we have configured the Amelia WhatsApp Integration on our website. However, upon creating an appointment in the calendar, we've noticed that it doesn't send a WhatsApp notification to the customer. Is this feature available, or can we manually configure it somehow?
Additionally, we are interested in setting up WhatsApp appointment notifications for our employees created in the calendar. We would like them to receive notifications about upcoming appointments. Is this possible, and if so, how would we go about setting this up?
Hello there,
Thank you for reaching out to us.
You can create an appointment next-day reminder or for example, 1 hour reminder notification that will be sent to your employee before the appointment by clicking on create new notification like this
But for both of these we can not help much since for both of these settings around 99% of them are set outside Amelia. On facebook side and on the server with your hosting provider.
So for integration itself, you need to redo the integration and to follow the steps from our documentation that you can find on this link https://wpamelia.com/whatsapp-notifications and once you complete properly this integration and when WhatApp notifications are working then you need to reach out to your hosting provider and ask them to set cron/reminder notifications on your server.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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