We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3573278
WhatsApp used for calendar entries
Closed

Comments

  •  2
    Kirstyn Raasch started the conversation
    January 30, 2024 at 5:07pm

    Hello, we have configured the Amelia WhatsApp Integration on our website. However, upon creating an appointment in the calendar, we've noticed that it doesn't send a WhatsApp notification to the customer. Is this feature available, or can we manually configure it somehow?

    Additionally, we are interested in setting up WhatsApp appointment notifications for our employees created in the calendar. We would like them to receive notifications about upcoming appointments. Is this possible, and if so, how would we go about setting this up?

  •  1,730
    Marko replied
    January 31, 2024 at 8:17am

    Hello there,

    Thank you for reaching out to us.

    You can create an appointment next-day reminder or for example, 1 hour reminder notification that will be sent to your employee before the appointment by clicking on create new notification like this


    6429549809.png

    But for both of these we can not help much since for both of these settings around 99% of them are set outside Amelia. On facebook side and on the server with your hosting provider. 

    So for integration itself, you need to redo the integration and to follow the steps from our documentation that you can find on this link https://wpamelia.com/whatsapp-notifications and once you complete properly this integration and when WhatApp notifications are working then you need to reach out to your hosting provider and ask them to set cron/reminder notifications on your server.

    We wish you all the best and hope you have a wonderful day ahead. 


    Kind Regards, 

    Marko Davidovic [email protected]

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