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  Public Ticket #3573075
Events Not Working
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Comments

  •  1
    kearym started the conversation

    I create an event and hit save and then it never shows up in the event list or calendar. I just want to show available time slots in a calendar format.

  •  1,564
    Marko replied

    Hello there,

    Thank you for reaching out to us.

    Can you please check in WordPress users if you have several roles added to this user? For example admin and employee or employee and customer. etc. Or if this user has the same mail as other user for example admin/manager and employee or employee and customer. etc.

    If this is the case then you should know you can not be Admin and manager to admin and employee, etc at the same time since this leads to conflict within the plugin. You need to have only one role per user only admin or only manager or only employee. Every role has different permission and if you combine them Amelia can not function properly.

    You need to disconnect other roles from that user and that mail and to create a separate user with separate mail for each role and make sure to purge the cache afterward.

    After that Amelia should work properly again. Please do that and let us know how it goes. 

    Looking forward to your reply. 

    Kind Regards, 

    Marko Davidovic
    [email protected]

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  •  1
    kearym replied

    I've followed your instructions, but it's still not working. 


    Attached files:  Users.png

  • Ashley Miller replied

    I am in the same boat. My events are no longer showing on the user side, but the admin side they do show up. I have checked the shortcode. The visibility is not disabled in anyway and I have also cleared the cache.

    https://precise-firearms.com/calendar/

    Attached files:  Missing Amelia.png
      Missing Amelia - Admin View.png

  •  1
    Claire Riley replied

    Events aren't being displayed on my website either.  I have used it many times before but it is no longer working. Non of the users/roles fixes apply in my setup.

    This needs fixed urgently. 

  •  1
    kearym replied

    I ended up having to create a new user that was only on administrator, and then after logging on as that user, it worked. It doesn't like the admin account you use when you set up and install WordPress; it might be because it can get assigned other permissions. Once I did that, the events worked. It's pretty buggy if you ask me, but that workaround fixed it. Initially, it took a minute to refresh, but that seemed to do it.

  •  1
    Claire Riley replied

    It was working fine for me in June with the current user set up so it is a fault that has been created with recent updates.

  •  1,564
    Marko replied

    Hello everyone,

    First of all kearym we are glad that all is fine with the new account. So the is related toonly htat user so some conflict of roles exist for that user (not only in WP user perhaps it is in customer section or emplyoee section or that mail is saved as emplyoee or a customer in your database we can not know where) but we are glad that allis fine now.

    For everyone else please open your own separate ticket for each issue. 

    We will not resolve the issues of several customer in one ticket this would be to confusing. For example Ashley you have a different issue (most likely you can see the booking form when you are logged in as admin and as a customer, you can not see the booking form) this can happend when you have some page optimizer for example. Hope this helps.

    But in any case the issue for kearym is resolved as far as we understand and I have to kindly ask all other user to open their own ticket and we will gladly help you out there.

    We wish you all the best and hope you have a wonderful day ahead. 

    Kind Regards, 

    Marko Davidovic
    [email protected]

    Rate my support

    wpDataTables: FAQ | Facebook | Twitter | InstagramFront-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | InstagramAmelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables