Subject: Urgent Assistance Required for License Upgrade and Duplication Issue
Dear TMS Plugins Support Team,
Am writing to request urgent assistance with an issue I have encountered regarding the Amelia plugin licenses.
Recently, I intended to upgrade my Amelia plugin to the Pro version. However, due to an error on my part, I have ended up purchasing two Standard version licenses instead. I am now in a situation where I have two Standard licenses, and my original intention to upgrade to the Pro version remains unfulfilled.
I kindly request your guidance and assistance in resolving this duplication issue. Specifically, I would like to:
Understand the process for upgrading one of my Standard licenses to the Pro version.
Seek advice on how to handle the duplicated Standard license – whether a refund or a conversion to the Pro version is possible.
I am eager to resolve this matter promptly and proceed with utilizing the Amelia plugin to its fullest potential. Please let me know if any further information is required from my end to facilitate this process.
Thank you very much for your attention to this matter and your prompt assistance. I look forward to your guidance and resolutio
Please, provide both purchase codes here, the one that you are using and the second that you've purchased by mistake. I will forward them to the management and they can process the refund for the wrongly purchased one.
You can reply in private here, so only we would be able to see it.
As requested, here are the details of the two purchase codes:
Purchase Code in Use: B8BA9-45470-DBC37-8DCC2-F1702 (currently active) Purchase Code for Refund or Credit: 4BC64-5F885-4E2CF-79EE6-CC02B (purchased by mistake) I would greatly appreciate it if the second purchase could be refunded, or if possible, credited towards the upgrade to the Pro version of the Amelia plugin.
Thank you once again for your help in resolving this matter. Please let me know if there is any additional information or steps required from my side.
It has been refunded successfully. It usually takes 5 - 7 business days for the fund to be processed to your account. If you don't receive the funds in this time period, feel free to report back to us.
Of course, for any additional questions, feel free to open a new ticket and we will gladly help you there.
Thank you for your prompt response regarding the license issue. I appreciate your help with the refund process for the mistakenly purchased license.
I am interested in upgrading to the Amelia Pro version and need guidance on two key aspects:
Upgrading to Pro Version: Could you provide a brief outline on upgrading to Amelia Pro, considering my current license situation?
Configuring 90-Minute Sessions: Our dance school requires scheduling courses of 1 hour and 30 minutes. Is this feasible with Amelia Pro, and if so, how can I configure these settings?
To give you a clearer picture of our operations: We are a dance school with 3 halls. We not only conduct our own dance courses but also rent out the halls to independent instructors. Additionally, we organize our own events and rent out spaces for private corporate events. Therefore, a flexible and efficient scheduling system is crucial for us.
I would greatly appreciate your assistance in developing a configuration plan that caters to these diverse needs.
Regarding the additional questions, yes, this is possible. You would need to change the service duration to 1h30 and then configure the employee working hours according to the service duration.
You need to go the Services, select a service, and change the duration first
Then, change the employee working hours to "cover" this service duration, so at least more than 1h30 minutes.
Subject: Urgent Assistance Required for License Upgrade and Duplication Issue
Dear TMS Plugins Support Team,
Am writing to request urgent assistance with an issue I have encountered regarding the Amelia plugin licenses.
Recently, I intended to upgrade my Amelia plugin to the Pro version. However, due to an error on my part, I have ended up purchasing two Standard version licenses instead. I am now in a situation where I have two Standard licenses, and my original intention to upgrade to the Pro version remains unfulfilled.
I kindly request your guidance and assistance in resolving this duplication issue. Specifically, I would like to:
Understand the process for upgrading one of my Standard licenses to the Pro version. Seek advice on how to handle the duplicated Standard license – whether a refund or a conversion to the Pro version is possible. I am eager to resolve this matter promptly and proceed with utilizing the Amelia plugin to its fullest potential. Please let me know if any further information is required from my end to facilitate this process.
Thank you very much for your attention to this matter and your prompt assistance. I look forward to your guidance and resolutio
Hello Santiago,
Thanks for reaching out to us.
Please, provide both purchase codes here, the one that you are using and the second that you've purchased by mistake. I will forward them to the management and they can process the refund for the wrongly purchased one.
You can reply in private here, so only we would be able to see it.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello, Stefan
As requested, here are the details of the two purchase codes:
Purchase Code in Use: B8BA9-45470-DBC37-8DCC2-F1702 (currently active)
Purchase Code for Refund or Credit: 4BC64-5F885-4E2CF-79EE6-CC02B (purchased by mistake)
I would greatly appreciate it if the second purchase could be refunded, or if possible, credited towards the upgrade to the Pro version of the Amelia plugin.
Thank you once again for your help in resolving this matter. Please let me know if there is any additional information or steps required from my side.
Best regards,
Santiago Gimenez
Hello Santiago,
It has been refunded successfully. It usually takes 5 - 7 business days for the fund to be processed to your account. If you don't receive the funds in this time period, feel free to report back to us.
Of course, for any additional questions, feel free to open a new ticket and we will gladly help you there.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Stefan,
Thank you for your prompt response regarding the license issue. I appreciate your help with the refund process for the mistakenly purchased license.
I am interested in upgrading to the Amelia Pro version and need guidance on two key aspects:
Upgrading to Pro Version: Could you provide a brief outline on upgrading to Amelia Pro, considering my current license situation?
Configuring 90-Minute Sessions: Our dance school requires scheduling courses of 1 hour and 30 minutes. Is this feasible with Amelia Pro, and if so, how can I configure these settings?
To give you a clearer picture of our operations: We are a dance school with 3 halls. We not only conduct our own dance courses but also rent out the halls to independent instructors. Additionally, we organize our own events and rent out spaces for private corporate events. Therefore, a flexible and efficient scheduling system is crucial for us.
I would greatly appreciate your assistance in developing a configuration plan that caters to these diverse needs.
Your advice on these matters would be invaluable.
Best regards,
Santiago Gimenez
Hello Santiago,
No problem, you are welcome.
Regarding the additional questions, yes, this is possible. You would need to change the service duration to 1h30 and then configure the employee working hours according to the service duration.
You need to go the Services, select a service, and change the duration first
Then, change the employee working hours to "cover" this service duration, so at least more than 1h30 minutes.
I hope it helps.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Sorry Stefan i dont have 1:30 on the menu
Hello Santiago,
You need to change this in the Default Timeslot Step. By default is set to 30 minutes, it looks like it has been set to 1h in your configuration.
You can find this in General settings
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables