We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have configured a service, whose payment is made through a Woocommerce product. When I have made the first test payment, I have seen that if I then access to the booking to refund it, the amount comes out at 0.00€, however, if I access the list of payments and locate the payment of the same booking, then it does give me the correct option to refund the 4.00€ of the service.
Do you know why this difference? Or is it a bug?
Thanks for your help.
Attached files: ERROR REEMBOLSO.jpg
I think the error comes because I have imported the bookings through an export of Amelia tables, and then I have modified the schedules of the services, generating some incompatibilities. I have imported all the data again and now it works normally. Thanks anyway ;)
Hello ORION PREMIER SL,
Thanks for reaching out to us.
Great to see that you were able to find the solution. Certainly, it will be beneficial for us to know if it happens in the future in other tickets.
As you already know, If you have any other questions, please feel free to open a new ticket and we will gladly help you there.
Have a nice day!
Kind Regards,
Stefan Petrov
[email protected]
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