I am facing another issue, would appreciate it if you could please help me regarding this issue.
When user1 books a room1 for 31 January 2024 from 09:00 to 18:00. It is making all other rooms unavailable for this period of time also, even though I have not booked any other room except room1. For example, room2 also will be unavailable to book for the same date and time for another user. Which means two different users cannot book two different rooms for the same date and time. If you could please help. Thanks.
Since you have the resource quantity set to 1, it will work like that, you also need to increase the number of that quantity to a number equivalent to a bookings that you want at the same time (it cannot be more than the number of employees you have).
I have multiple slots, around 13 and i can book 1 slot at a time
Now how do i configure the resource from the above details so that when i book room 1 at 7-8am it doesn't book the other rooms at the same time ?
in my case, when i book room 1 at 7-8am with employee A, employee B shouldn't be able the same room at the same time. But the remaining rooms should be available for that time slot.
I have already done the solution what you have proposed but still i am having the same problem.
When i book room 1 at 7-8am with employee A, employee B shouldn't be able the same room at the same time. But the remaining rooms should be available for that time slot. But this is not the case. The same slot is booked in the other rooms also.
No, i have not used location. Only services and employees.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Thanks for your response. Deleting the resource solves the issue, but now I have another issue where several employees can book the same room at the same time. For example, if employee 1 books room 1 for 09:00 to 11:00, room 1 should be unavailable for any other person trying to book the room in that time slot. However, employee 2 can book the same room at the same time, which should not be possible as each room can be booked by only one person at a time. If you could please help to solve this issue. Thanks.
Hi,
I am facing another issue, would appreciate it if you could please help me regarding this issue.
When user1 books a room1 for 31 January 2024 from 09:00 to 18:00.
It is making all other rooms unavailable for this period of time also, even though I have not booked any other room except room1.
For example, room2 also will be unavailable to book for the same date and time for another user.
Which means two different users cannot book two different rooms for the same date and time.
If you could please help.
Thanks.
Hello Ramon,
Thank you for reaching out to us.
For that purpose, you will need to check a couple of different things:
1. If you have resources set up this way.
2. If you only have one employee as that will cause such behaviour. One employee can not be assigned to multiple appointments at the same time.
3. If multiple appointments are connected to the same Google Calendar.
Please let me know if that helps you.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello,
We have checked all the settings and they are correct.
I have created 2 employees and i have done a test. Unfortunately the issue still persists.
Can you please advise ?
Hello, We have checked all the settings and they seems correct. Can you please confirm?
I have created 2 employees and i have done a test. Unfortunately the issue still persists.
Can you please advise ?
Attached files: Untitled.png
Hello,
can we have an update on this please. Client is chasing us.
your help will be much appreciated.
kind regards.
Hello Jeeya,
Since you have the resource quantity set to 1, it will work like that, you also need to increase the number of that quantity to a number equivalent to a bookings that you want at the same time (it cannot be more than the number of employees you have).
Please let me know if that works for you or not.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Uros,
In this case i will need your help
I have multiple rooms, around 15
I have multiple employees, around 5-10
I have multiple slots, around 13 and i can book 1 slot at a time
Now how do i configure the resource from the above details so that when i book room 1 at 7-8am it doesn't book the other rooms at the same time ?
in my case, when i book room 1 at 7-8am with employee A, employee B shouldn't be able the same room at the same time. But the remaining rooms should be available for that time slot.
I hope you come up with a solution.
Best regards,
Jeeya
Hello,
Can i have an update on this please.
Kind regards,
Jeeya
Hello Jeeya,
Thank you for the update on this.
For that purpose, you can set the quantity of a resource to 1 and then add it to apply to Room A and Room B only.
How have you set up those rooms, through locations?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello,
I have already done the solution what you have proposed but still i am having the same problem.
When i book room 1 at 7-8am with employee A, employee B shouldn't be able the same room at the same time. But the remaining rooms should be available for that time slot. But this is not the case. The same slot is booked in the other rooms also.
No, i have not used location. Only services and employees.
Kind regards,
Jeeya
Attached files: resource.png
Hello Jeeya,
Thank you for the update on this.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Hello Ramon,
Thank you for the update on this and for your patience.
I tested it out and it works just fine.
There is a booking on the 14th of February and it is not available to book on that date.
Please let me know if it works or not.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello,
Please follow the below steps to reproduce the issue.
1. Go to https://thehive.eshops.mu/product/room-1-treat-therapy-room-17m%c2%b2/
2. Book the 1st slot
3. Go to https://thehive.eshops.mu/product/room-11-34m%c2%b2/
4. You will see the slot that you have booked in 1st room has also been booked for the 2nd room.
When i book a slot in room 1, it shouldn't be booked for other rooms.
I have also attached some screenshots for your reference.
Can you please assist.
Kind regards,
Jeeya
Attached files: img3.png
img4.png
img1.png
img2.png
Hello Jeeya,
Looks like there was a misunderstanding.
You will have to remove the resource that we mentioned previously and it will work just fine on your website.
Please let me know if that is the case or not.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hi Uros,
Thanks for your response.
Deleting the resource solves the issue, but now I have another issue where several employees can book the same room at the same time.
For example, if employee 1 books room 1 for 09:00 to 11:00, room 1 should be unavailable for any other person trying to book the room in that time slot.
However, employee 2 can book the same room at the same time, which should not be possible as each room can be booked by only one person at a time.
If you could please help to solve this issue.
Thanks.
Hello Ramon,
I cannot see how you set up rooms on your website as you only have two employees and no locations.
Please let me know how you set uo rooms.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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