We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I hope you are doing well. I was wondering how Amelia is currently collecting client's dates of birth, I see on my client database some of them have it and others don't. I know we can manually add it, but, I want to understand where it is pulling that information from if the form doesn't ask for it, is it from Woocommerce? (I have it for the checkout).
Also, if it's not automated and I create a custom field to get that info, will it include it on the CSV export file of my client's database?
Thank you!
Best,
Lucas
Hello Lucas,
Thanks for reaching out to us.
By default, if no custom fields are added or such, on the booking form the mandatory fields are first name, last name, email and phone number (depends on the configuration), so i suppose this is coming from the WooCoomerce.
Also, in the Amelia Customers, if you edit the particular user, you can see a field "date of birth", so if you export this customer (and the information exists in this field) it will export it, as well.
I hope it helps.
Kind Regards,
Stefan Petrov
[email protected]
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Hi Stefan,
Thank you for your reply! Las question, will the client list CSV export include the custom field answers?
Best,
Lucas
Hi Lucas,
You are welcome. Well, if you export the .CSV from the Amelia Customer sections, it will only export these fields
Let say that you added the birth date for a certain customer, it will be exported as information for that certain customer.
If you want to export the .csv of appointments, it will be the same. The custom field information (populated by a customer) will be attached to the appointment.
I hope it helps.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables