We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Dear team
how are you doing? My customer https://saradebecker.be has issues with bookings and confirmation emails that are not been sent to customers (or not delivered in SPAM). Also the booking was not registered in the Google Calendar.
Is this possible due to the fact the update of the plugin was announced but not has been enrolled in the WordPress back-end? The automatic plugin update has been enabled so not sure what the issue could be.
Any advice?
Thank you
Hello Glenn,
Thank you for reaching out to us.
An issue with email notifications could be caused by several reasons:
Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website and see what's going on.
In regards to the Google Calendar integration, can you please reconnect the employee to a calendar and let me know if that fixed the issue?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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