Hello Alejandro,

Thanks for reaching out to us.

If the Google Calendar integration is successful, try increasing the "maximum number of events returned" in the Google Calendar settings. This will increase the maximum number of events per page.

Also, try reconnecting the Google Calendar with the employee.

Let us know if it works.

Hello Ajeandro,

Yes, it is required to add the Client ID and Secret to have the initial integration with Google Calendar. In this way, you are connecting Amelia with Google Calendar and later you are connecting the employee with his Google Calendar.

Regarding the issue, please follow the instructions in this article 

Google Calendar - Redirect URI Mismatch (error 400)

I hope it helps.

Hello Alejandro,

If the initial sync is properly integrated, there are no other options that be configured, since this is working automatically. If you configure the timeslot as busy in the Google Calendar, that appointment will not be available for booking in Amelia. If this is not the case, usually increasing the "maximum number of events returned" solves the issue of appointments not available on the Google Calendar.

Also, to mention, rescheduling, canceling, or deleting the appointment needs to be done in Amelia. Suppose you reschedule the appointment in Google Calendar. In that case, that will not reflect in Amelia, but if you reschedule the appointment in Amelia, it will be updated in Google Calendar as well.