I am having an issue where services with custom durations or extras cannot be booked if there would be an appointment immediately following the appointment.
In this use case, we have options for one or two hour sessions which can be scheduled on the back end. I am able to schedule 2 separate 1 hour appointments, but if I try to use to the custom duration or extra service to add the additional hour to the same appointment I receive an error stating the slot is not available. Obviously the time is available as it allows me to schedule 2 separate 1 hour appointments.
I have double checked the services to make certain that I have not added buffers, and that does not seem to be the case. The system just won't seem to allow me to schedule 2 hour appointments in cases where there would be an appointment immediately after.
Any help you can offer with this would be greatly appreciated.
Hello!
I am having an issue where services with custom durations or extras cannot be booked if there would be an appointment immediately following the appointment.
In this use case, we have options for one or two hour sessions which can be scheduled on the back end. I am able to schedule 2 separate 1 hour appointments, but if I try to use to the custom duration or extra service to add the additional hour to the same appointment I receive an error stating the slot is not available. Obviously the time is available as it allows me to schedule 2 separate 1 hour appointments.
I have double checked the services to make certain that I have not added buffers, and that does not seem to be the case. The system just won't seem to allow me to schedule 2 hour appointments in cases where there would be an appointment immediately after.
Any help you can offer with this would be greatly appreciated.
Thanks!
Hello Stephen,
Thank you for reaching out to us.
Can you please provide me with the screen recording of the whole process and I will assist you with this?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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