We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have been using Amelia for a few months now, and I have noticed several problems, especially in the internal administration of the application, such as employees, some reservations or appointments, etc. not appearing. Below I show what has affected my page the most:
1.The Page is updated in several hours or no changes are seen
2.Not all employees appear in the internal program, although in public they do. For example, it does not appear in dermatologist employees.
3.Number of incorrect citations
4.In the mobile version in administration only random appointments appear and you cannot see all of them completely
Attached files: Imagen de WhatsApp 2024-01-25 a las 22.05.50_fb3f0273.jpg
Imagen de WhatsApp 2024-01-25 a las 22.05.51_243a4781.jpg
Imagen de WhatsApp 2024-01-25 a las 22.05.51_db887916.jpg
Imagen de WhatsApp 2024-01-25 a las 22.09.14_c47f0f65.jpg
Hello Denis,
Thank you for reaching out to us.
Can you please let me know if there is any customer or employee with the same email as the admin user with which you were logged in when this error occurred?
If that is the case, you should change the email of that customer or employee and it will be resolved as it causes a conflict between roles and permissions.
Kind Regards,
Uros Jovanovic
[email protected]
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i have done what you said but the problems still happen, also i forgott to mention that almost no reservation appear on the calendar
Hello Denis,
Thank you for the update on this and for your patience.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables