We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello!
I built a website using Breakdance builder and I have bought the amelia plugin. Set the working hours, set the colors, the employees, everything I had, but when I go to the live page, its like the plugin didnt pull all the information. I set the working hours to be everyday from 8am untill 21pm, but on the live site it's still from 9am to 17pm, monday - friday. I tried using the other shortcodes, but nothing changes. Changed the language as well, everything looks fine in the editor, but nothing happens on live.
Hello Julian,
Thank you for reaching out to us.
The availability of the service is defined by employees' working hours, so you would need to edit those in order to achieve this.
When you go to Amelia/Employees, and select that employee, go to the Work Hours tab.
Kind Regards,
Uros Jovanovic
[email protected]
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