We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello and good day,
I have set up an optional field in the order form. In my example: "Do you need a parking space?"
How can I ensure that in the email sent to me, it indicates whether the field has been selected or not? Currently, it is always being displayed.
Thank you and best regards.
Hello Sascha,
You can add the placeholder for the custom field in the notifications template, so each time the booking is completed, if the custom field is selected, it will render the information.
Other than this, the custom field information is visible in the appointment details.
I hope it helps.
Kind Regards,
Stefan Petrov
[email protected]
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