We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
When we first setup the site, we added English (Canada) as a language. So when we went into the notifications, we select the drop down English (Canada) and then updated the notifications there.
But then we soon realized, ok, we don't need the language, so we wanted everything to be global. So we went ahead and deleted the English (Canada) language and removed it.
However, all the emails that are being sent (notifications) are still the English (Canada) version of the emails. So it's a little frustrating, not sure what's the best way to delete them to remove this.
Hello again Jeremy,
This is now tricky since you should not do this because Amelia is translated automatically to a language that you set in WordPress and in your page locale
Since you already set English Amelia will follow that automatically
Now English UK is saved as additional language in Amelia and this creates conflict.
We can try 2 thisng. You can manage English CA templates and your general and make sure that they are the same (for this you need to add English CA in Amelia)
Make sure that bot templates are the same.
Or we can try and set your WordPess to English US and your pages to English US instead English CA and this time do not add English as additional language in Amelia.
Then notifications should send only general templates.
One of these should help.
Kind Regards,
Marko Davidovic [email protected]
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Is there a way to delete the English (CA) version? (through the admin or even in phpmyadmin?) Or will I have to go to every notification and setup both?
Hello Jeremy,
As Marko is out of the office, I will fill in for him.
Unfortunately, there is no such option to delete it and you will have to configure it for both templates in the future.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables