We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
This is happening to me as well. No payment options, included in the standard plan, appear for me in my payment settings. Please advise. Also had issues with the newly downloaded .zip after the upgrade to the "standard" plan- (Amelia menu pages were blank- only the dashboard and settings page were displayed) so I had to roll back to the free .zip plugin file until I received a response. (My question is private since I provided personal info, but no response yet).
Providing a screenshot of the /settings -payments- page since Standard should come with payment options that are not available here.
PRIVATE TICKET #3566356
Attached files: Screenshot 2024-01-21 at 5.39.14 PM.png
Hello there,
Thank you for reaching out to us.
Most likely both of you still have lite version installed and you did not replace it with full version but I can see that this is a duplicate ticket, and we already covered this topic in another tickets that you opened.
For future reference, please don't open multiple tickets with the same topic, as it wastes your and our time trying to either find a response twice (if, for example, my colleague responded on another ticket already) or inform you that the ticket has been submitted more than once.
We go through tickets in the order in which they are received and/or responded to, so creating multiple tickets will only increase our queue, it will not speed anything up. We try to be as fast as possible, so thank you for your patience!
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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