We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi
I am pulling out my hair on this one.
I have a booking page where the plugin does not show up. I use [ameliastepbooking].
When I edit the page in Elementor - and click "view page" everyhing looks good. Also in Elementor, if I from the main landing page click a button to go to the "booksamtale" page all is good. But - as soon as I am out from WP context the plugin does not show.
So if I logout of WP and just enter my website as a viewer/ customer the plugin does not show.
EDIT: it seems only to apply til [ameliastepbooking]. If I use [ameliabooking] it shows up.
Help - please :-)
Anders
Hello Anders,
Thanks for reaching out to us.
Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.
Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred.
Please, let me know if it works.
Kind Regards,
Stefan Petrov
[email protected]
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Thanks for a quick reply.
I am still learning. And this was a valuable lesson.
The culprit was a plugin - just like you said.
Speed Optimizer by SiteGround v.7.4.6
Bummer!
I'll create a ticket at SiteGround.
Kind regards
Anders
Hello Anders,
No problem at all, you are welcome. We are always here to help.
Yes, in 99 % of the cases, there is a conflict between Amelia and the caching plugin. Some caching plugins have optimizing options, you can exclude the Amelia files from caching and it should be working properly.
Anyway, if you have other questions, feel free to ask.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables