We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Agradecemos su acostumbrada colaboracion. Es posible de alguna manera modificar el precio de los servicios en las citas asignadas, debodo a que se crea el servicio inicialmente pero cuando se desea cerrar la cuenta no permite modicar el valor.
Ejemplo, nuestro gerente desea cobrar un valor total diferente a este cliente, no permite modificarlo al cliente especifico.
Hello Diana,
Thanks for reaching out to us.
When the appointment is already assigned to the customer, there is no way to change the price, but in the Finance section, you can control the payments for all the appointments that have been made previously.
For example, if the service cost is 50 USD, you can set that the customer has paid 25 USD already and set the status to "Partially Paid". Amelia calculates automatically all the amounts depending on the status.
I hope it helps.
Kind Regards,
Stefan Petrov
[email protected]
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