I have opened this ticket publicly to see if anyone else has the same issue (with hoster XEL maybe?). If so, please let me know!
Before, we had none of the settings available (see earlier ticket). This solved itself apparently and after a very long delay we started configuring Amelia for this client. But the roles settings are a problem now.
Latest Amelia version is installed. Also tried in Firefox, same issue. Deactivated all extensions, same issue. Deactivated all other plugins, same issue.
The hoster XEL (XEL.nl) looked at it but refers back to Amelia developers for a solution. In the other earlier ticket, Amelia referred back to the hoster...
I have added a Chrome Inspector screenshot of the settings page that may give you more information. It seems to be something with the Javascript code?
I managed to solve it by trial and error : I deactivated Amelia and flushed the cache, then reactivated. Nothing happened, until I did this the third time, then the Roles Settings appeared again. So anyone running into this: hope it will help! Ticket can be closed.
We are glad to hear that everything is working now and that this was resolved. May we suggest just in case that there is and residual cache that you reach out to your hosting provider and ask them to purge the cache from your server just in case.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful weekend.
Hi, the Amelia Roles Settings don't show. There is just a white page when i open them.
url = https://bookings.lioxfoundation.com/
I have opened this ticket publicly to see if anyone else has the same issue (with hoster XEL maybe?). If so, please let me know!
Before, we had none of the settings available (see earlier ticket). This solved itself apparently and after a very long delay we started configuring Amelia for this client. But the roles settings are a problem now.
Latest Amelia version is installed. Also tried in Firefox, same issue. Deactivated all extensions, same issue. Deactivated all other plugins, same issue.
The hoster XEL (XEL.nl) looked at it but refers back to Amelia developers for a solution. In the other earlier ticket, Amelia referred back to the hoster...
I have added a Chrome Inspector screenshot of the settings page that may give you more information. It seems to be something with the Javascript code?
https://prnt.sc/jL9HyUzEqbUU
We hope this can get resolved quickly. Thank you.
I managed to solve it by trial and error : I deactivated Amelia and flushed the cache, then reactivated. Nothing happened, until I did this the third time, then the Roles Settings appeared again. So anyone running into this: hope it will help!
Ticket can be closed.
Hello again Elisabeth,
Thank you for reaching out to us.
We are glad to hear that everything is working now and that this was resolved. May we suggest just in case that there is and residual cache that you reach out to your hosting provider and ask them to purge the cache from your server just in case.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful weekend.
Kind Regards,
Marko Davidovic [email protected]
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