We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3564331
Amelia Roles Settings INVISIBLE , URGENT
Closed

Comments

  •  9
    Elisabeth started the conversation
    January 18, 2024 at 1:19pm

    Hi, the Amelia Roles Settings don't show. There is just a white page when  i open them. 

    url = https://bookings.lioxfoundation.com/

    I have opened this ticket publicly to see if anyone else has the same issue (with hoster XEL maybe?).  If so, please let me know!

    Before, we had none of the settings available (see earlier ticket). This solved itself apparently and after a very long delay we started configuring Amelia for this client. But the roles settings are a problem now.

    Latest Amelia version is installed. Also tried in Firefox, same issue. Deactivated all extensions, same issue. Deactivated all other plugins, same issue.

    The hoster XEL (XEL.nl) looked at it but refers back to Amelia developers for a solution. In the other earlier ticket, Amelia referred back to the hoster...

    I have added a Chrome Inspector screenshot of the settings page that may give you more information. It seems to be something with the Javascript code?

    https://prnt.sc/jL9HyUzEqbUU

    We hope this can get resolved quickly. Thank you.

  •  9
    Elisabeth replied
    January 18, 2024 at 1:33pm

    I managed to solve it by trial and error : I deactivated Amelia and flushed the cache, then reactivated. Nothing happened, until I did this the third time, then the Roles Settings appeared again. So anyone running into this: hope it will help!
    Ticket can be closed.

  •  1,730
    Marko replied
    January 19, 2024 at 1:30pm

    Hello again Elisabeth,

    Thank you for reaching out to us.

    We are glad to hear that everything is working now and that this was resolved. May we suggest just in case that there is and residual cache that you reach out to your hosting provider and ask them to purge the cache from your server just in case.

    Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

    We wish you all the best and hope you have a wonderful weekend. 


    Kind Regards, 

    Marko Davidovic [email protected]

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