As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
Hi, the Amelia Roles Settings don't show. There is just a white page when i open them.
url = https://bookings.lioxfoundation.com/
I have opened this ticket publicly to see if anyone else has the same issue (with hoster XEL maybe?). If so, please let me know!
Before, we had none of the settings available (see earlier ticket). This solved itself apparently and after a very long delay we started configuring Amelia for this client. But the roles settings are a problem now.
Latest Amelia version is installed. Also tried in Firefox, same issue. Deactivated all extensions, same issue. Deactivated all other plugins, same issue.
The hoster XEL (XEL.nl) looked at it but refers back to Amelia developers for a solution. In the other earlier ticket, Amelia referred back to the hoster...
I have added a Chrome Inspector screenshot of the settings page that may give you more information. It seems to be something with the Javascript code?
https://prnt.sc/jL9HyUzEqbUU
We hope this can get resolved quickly. Thank you.
I managed to solve it by trial and error : I deactivated Amelia and flushed the cache, then reactivated. Nothing happened, until I did this the third time, then the Roles Settings appeared again. So anyone running into this: hope it will help!
Ticket can be closed.
Hello again Elisabeth,
Thank you for reaching out to us.
We are glad to hear that everything is working now and that this was resolved. May we suggest just in case that there is and residual cache that you reach out to your hosting provider and ask them to purge the cache from your server just in case.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful weekend.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables