Holiday Notice – Support Unavailable on April 18 and April 21
We just wanted to let you know that our support team will be offline on Friday, April 18th (Good Friday) and Monday, April 21st (Easter Monday) due to the holidays.
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Thank you for your understanding, and we wish you a wonderful holiday weekend!
Hello,
I have set my form up and entered the shortcode on the page, but on the front end, it's not showing up. I have also checked in incognito mode and still doesn't appear.
I have attached what it looks like in preview mode and also the shortcode I used.
Attached files: Screenshot 2024-01-18 at 09.04.53.png
Screenshot 2024-01-18 at 09.04.35.png
Hello there,
Thank you for reaching out to us.
Can you please check if you can see the booking form on the front when you are logged in?
If this is the case the the reason why the form is not visible for non-logged-in users is not in Amelia, but instead in your security settings. They're either configured in a Security plugin (if you have any), or they're on your server's side.
The best option would be to reach out to your hosting provider, send them the link of the booking page and tell them exactly what you told us - you can see the page when you're logged in as an admin, but you can't see it from an incognito window (or when you're logged out). They should be able to lift the block, so admin-ajax calls are sent for non-logged-in users also.
Hope this helps.
Kind Regards,
Marko Davidovic [email protected]
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