Hello Mitch,

Thanks for reaching out to us.

It could be an issue with the notifications configuration. We strongly recommend changing mail service setting to SMTP or Mailgun because email that is sent with PHP Mail generally gets flagged as spam by mail servers and also can take some time to send. 

Also, make sure that the notification template for "approved notifications" is enabled in notifications.

Please, double-check the email configuration by following the steps on this link and let me know if it works.

Hello Mitch.

We can't replicate this issue. Here's the Pending email for the employee:

And when the link is clicked, these are the emails received by the employee and the customer:

Please ignore the placeholders in the employee email - they are not relevant, but were used for testing other functionalities.

We can check this out on your website, so please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

César - please open a new ticket about your issue, so we can check your website as well.

I don't believe that's the issue, Mitch, since half of our team uses Macs.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.