We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Amelia isn't recognizing log-ins or user roles. As you can see my user is both an Amelia Customer and Amelia Employee but they do not show up in the Amelia Customers section and when I try to look at the shortcodes it prompts me to log in and it doesn't allow me to even when I enter in my wordpress log in information for both the customer and employee logins.
if-tv.com/employee
if-tv.com/appointments
If I'm logged in and my user is a member of Amelia Customer I would expect that I shouldn't have to log in again and also if my user is an Amelia Employee I would expect the same.
Also I'm noticing if I try to book when I'm logged in, it's not autofilling out all of my information, it's leaving my phone number blank.
Attached files: Prompting for Login.png
Customers.png
Employee List.png
Word Press User.png
Hello Keary,
Thanks for reaching out to us. Well, that's a problem. When your user has multiple roles assigned to his name, it creates a conflict. That means that each user needs to have a unique user role, whether is an admin, customer, employee, etc.
For an admin user, you want to make sure that the user only has an admin user role, as you will use this user to control all options in the backend (admin is the user with all the privileges)
The same goes for the customer and employee. You can't use the user with the admin user role to log in to the employee/customer panel.
You can find more infomration regarding the User Roles on this link.
I hope it helps.
Kind Regards,
Stefan Petrov
[email protected]
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Thanks for your quick response Stefan.
Can they have other roles like Shop Manager (Woocommerce), and Administrator (WordPress), or can they only have Amelia Employee, Amelia Customer, and Amelia Manager for the plugin to work properly?
Hello Keary,
You are welcome!
While we don't recommend mixing any of the user roles, i believe they can. Mixing user roles like admin or employee or customer will certainly reproduce the conflict, but since the other user role is related to Woocommerce for example, i believe it can work.
Certainly, you can give it a try.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables