We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
hi, I have a problem with zoom, I had connected my zoom account and everything worked fine, now I changed zoom account and redid the server to server integration, everything went fine, but when I go to the employees to assign the zoom user of the new account, the users of the old zoom account are still shown. and the users of the new zoom account are not shown.
update: this may be useful to know. If it is necessary to change zoom accounts, in integrations you must delete the old integration codes, save without entering the new codes, reopen the integration, enter the new codes and save again. If you enter the new codes immediately without saving first with the empty fields, the integration does not work and continues to show the users of the old account, amelia 7.1
Hello there,
Thank you for reaching out to us.
Thank you for the additional info we will test this and see if this can be changed on our end or if this is the issue on Zoom side in which case we can not influence this. Glad to hear that everything is working now.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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