We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi there!
1. When I go to the customer panel, the top tab is Appointments and the second tab is Events. Can I remove the Appointments tab so only the Events tab shows? At the very least, can I put the Events tab on top?
Similarly, when I go to the Notifications option on the back end, can I truncate the Appointments on the top since I do not take in appointments?
2. Additionally, how can I view an expired event? I would like to be able to view my list of event attendees in the future.
3. Finally, When I get to the second stage of registering for an event, the Ticket Counter appears again, although I was able to remove it everywhere else. Is there a way to remove this one as well? See the attached screenshot, noticing where it shows tickets and the counter.
Attached files: Screen Shot 2024-01-17 at 10.30.05 AM.png
Screen Shot 2024-01-17 at 10.43.09 AM.png
Screen Shot 2024-01-17 at 10.43.15 AM.png
Hello there,
Thank you for reaching out to us.
When you have multiple questions or issues please open a new ticket for each subject, and we will help/advise more effectively.
In that way, issues and questions which are related to different subjects will be in separate tickets so other users or our support agents can find them easily.
Our policy is to have one issue or question per ticket for the reasons described already.
Thank you for understanding.
1. When I go to the customer panel, the top tab is Appointments and the second tab is Events. Can I remove the Appointments tab so only the Events tab shows? At the very least, can I put the Events tab on top? - You can remove appointments via our shortcode Amelia Shortcodes and Front-end Implementation
2. Similarly, when I go to the Notifications option on the back end, can I truncate the Appointments on the top since I do not take in appointments? - Unfortunately, currently, this feature is not built-in in Amelia.
3. Additionally, how can I view an expired event? I would like to be able to view my list of event attendees in the future. - All events that you had you can find in Amelia by adjusting the time range search
4. Finally, When I get to the second stage of registering for an event, the Ticket Counter appears again, although I was able to remove it everywhere else. Is there a way to remove this one as well? See the attached screenshot, noticing where it shows tickets and the counter. - No, you can not remove this since you are selling ticket for that event this can not be removed.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there. Our policy is to have one issue or question per ticket .
We wish you all the best and hope you have a wonderful weekend.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
thank you for your help. I am finding resolve in your answers.
Hello again,
You are most welcome, and we are glad if we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables