We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi.
Sometimes my Amelia SMS account is logged out, so that notification messages to customers are missed out from time to time. Why this happens, and how to prevent it from logging out silently?
Hello Seongman,
Thanks for reaching out to us.
We did have an issue with our SMS Server several days ago, so it might be related.
Our developers found we had an SSL issue, so all of our Users got disconnected temporarily from their Amelia SMS Accounts in this time. Our developers were able to fix it and they were able to add the additional monitoring tool. Also, they've improved the Server configuration, so it won't happen again.
Anyway, you can monitor the issue and let us know if it happens again.
Sorry for the inconvenience.
Kind Regards,
Stefan Petrov
[email protected]
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