As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
Hi.
Sometimes my Amelia SMS account is logged out, so that notification messages to customers are missed out from time to time. Why this happens, and how to prevent it from logging out silently?
Hello Seongman,
Thanks for reaching out to us.
We did have an issue with our SMS Server several days ago, so it might be related.
Our developers found we had an SSL issue, so all of our Users got disconnected temporarily from their Amelia SMS Accounts in this time. Our developers were able to fix it and they were able to add the additional monitoring tool. Also, they've improved the Server configuration, so it won't happen again.
Anyway, you can monitor the issue and let us know if it happens again.
Sorry for the inconvenience.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables