Sometimes my Amelia SMS account is logged out, so that notification messages to customers are missed out from time to time. Why this happens, and how to prevent it from logging out silently?
We did have an issue with our SMS Server several days ago, so it might be related.
Our developers found we had an SSL issue, so all of our Users got disconnected temporarily from their Amelia SMS Accounts in this time. Our developers were able to fix it and they were able to add the additional monitoring tool. Also, they've improved the Server configuration, so it won't happen again.
Anyway, you can monitor the issue and let us know if it happens again.
Hi.
Sometimes my Amelia SMS account is logged out, so that notification messages to customers are missed out from time to time. Why this happens, and how to prevent it from logging out silently?
Hello Seongman,
Thanks for reaching out to us.
We did have an issue with our SMS Server several days ago, so it might be related.
Our developers found we had an SSL issue, so all of our Users got disconnected temporarily from their Amelia SMS Accounts in this time. Our developers were able to fix it and they were able to add the additional monitoring tool. Also, they've improved the Server configuration, so it won't happen again.
Anyway, you can monitor the issue and let us know if it happens again.
Sorry for the inconvenience.
Kind Regards,
Stefan Petrov
[email protected]
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