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  Public Ticket #3563081
Activation Tab in my premium installed zip is not working
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  • Research2024 started the conversation

    Hello, I have wpdatatables basic premium subscription. We used it for just a week just fine. But today, we can't access any tab in the wpdatatables in settings. Can you help us? Also I deleted the domain connected in the wpdatatables in tms. We deleted the old file of wp and reinstalled the pro version , and now, the result is we cannot activate it because we can't click the "Activation" Tab

  •  1,699
    Miloš replied

    Hello,

    If you don't see the Activation Tab in the main plugin settings, it means that you have the Lite plugin version installed.

    -

    Please follow the steps explained here

    it is a step-by-step explanation of how you can safely remove the Lite version and install + activate the Full version.

    Let us know how it goes and if you have any questions.smile.png

    Kind Regards, 

    Miloš Jovanović
    [email protected]

    Rate my support

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  • Research2024 replied

    Hello Miloš, as I said, we purchased and downloaded the one TMS gave, it all started when wpdatatables notify update.. so of course we clicked installed and then suddenly we cannot access many tables.

    Anyway, now, our website reverted to the backup version of a day before so it all works except when trying to create a new table... It just load and load but do not generate a newly created table. Btw, we used forminator pro source and installed the integration plugin. In the first week when the update is not created, it just worked fine but now, it is not working.. it just go back to the page in creating table when we click Save.. Also when we tried to edit the past tables we created even the Manual table, we can not make changes to it


    So, do we really need to update the updated version of wpdatatables? If so, how can you make sure that it will work again just fine?

    Attached files:  ticket.png

  •  1,699
    Miloš replied

    Hello,

    Before updating to the latest wpDataTables 6.1, 

    Can you please check what is the PHP Version you have installed on your Hosting Server?

    Starting from version 6.0, our Developers have set a minimum PHP version has to be at least 7.4.

    9744354828.png

    So if you might have a lesser/older PHP version installed on Hosting Server - that will explain if our Plugin disables itself after update or if you experience other issues similar to that.

    You can check this either in our Plugin's Dashboard, under System Info :

    4313065962.png

    Or you can go in your Tools/Site Health/Info/Server/PHP version.

    4382320884.png

    If you might have PHP version less than 7.4, i recommend to ask your Hosting Support to upgrade the PHP version on the Server;


    After you make sure to have minimum PHP 7.4 or newer on the server, then please also make sure that you have the latest Forminator and the latest version of our Forminator integration add-on version 1.2.1.

    Let me know how it goes.

    If you still experience any issue after that, can you please record your screen to show me how the issue looks/ which steps are you taking when you try to create a new Table, and what happens when you try editing existing Manual Tables, etc?

    If the Video shows any sensitive data, please mark reply as PRIVATE, for security reasons.

    Or if the Video gets too large for the ticket, upload to weTransfer and send me a download link.


    And in the end, if you can also allow me remote Admin access.

    Please provide me a temporary WP-admin (administrator) user for your website where this happens, 

    as well as FTP credentials and access to the database ( either link with credentials for PHPmyAdmin, or access to Hosting Panel),

    so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.


    Kind Regards, 

    Miloš Jovanović
    [email protected]

    Rate my support

    wpDataTables: FAQ | Facebook | Twitter | InstagramFront-end and back-end demo | Docs

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  •   Research2024 replied privately
  •   Miloš replied privately
  •   Miloš replied privately
  •   Research2024 replied privately
  •  1,699
    Miloš replied

    Hello again,

    We have good news, with the help of our Developers, we were able to reproduce both issues on our Test Site and we first made a fix, then applied it directly to your Site.

    Now, you have 6.1 wpDataTables with Royal Elementor Addons active, and the After Login Redirect all active and working without any issue.

    We can click into Tabs and Settings on our Plugin and there are no more critical errors.

    9767691324.png
    3632455202.png
    7850139213.png
    2908560852.png
    6073092290.png


    -

    What we did is, added this in your Functions.php of your current Theme :

    function remove_scirpt_from_wpdatatables_pages( ) {
           wp_dequeue_style ( "wplra_style_css");
           
           wp_dequeue_style( "wplra_bootstrap_css" );
           
           wp_dequeue_script( "wplra_popper_js");
           
           wp_dequeue_script( "wplra_bootstrap_js");
           wp_dequeue_script( "wplra_script");
        }
    add_action( 'wpdatatables_enqueue_on_admin_pages', 'remove_scirpt_from_wpdatatables_pages' ); add_action('admin_enqueue_scripts', 'remove_scripts', 99999);
    function remove_scripts() {
        $script_handles = array(
            "wplra_popper_js",
            "wplra_bootstrap_js",
            "wplra_script"
        );     foreach($script_handles as $script){
            wp_deregister_script($script);
            wp_dequeue_script($script);
        }
    }

    And we edited a piece of Code in our own Plugin to fix the conflict which caused critical error when combined with the Royal Elementor Addons.

    Our developers will work to add this as a permanent fix soon, in one of the upcoming Updates.

    If you see another/new update for our Plugin soon, you can reach out to us to first check if this fix is added or not yet, then according to that, we can test it for you to ensure it is safe to Update.

    Please test it now on your Site, everything should be fixed.smile.png

    Thank you.

    Kind Regards, 

    Miloš Jovanović
    [email protected]

    Rate my support

    wpDataTables: FAQ | Facebook | Twitter | InstagramFront-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | InstagramAmelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables

  • Research2024 replied

    Hello, I just read your reply, that is why the wpdatatables works fine now, thank you very much!

    Thank you so much for your help ^^

  •   Miloš replied privately
  • Research2024 replied

    Hello Again Milos, I dont know if you will see this but our website is once again facing this issue when our active theme was updated.. The wpdatatables were not responding again.. can you again take a look in it??

  •   Miloš replied privately
  •   Miloš replied privately