We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi, I use WP Rocket as a cache plugin. When I use the "Minify JavaScript files" option, the booking form is not showing. Since it is a very popular Plugin it would be important to know a fix.
If the Plugin is not working with Amelia at least I need to know which JavaScript Files have to be excluded.
Help please. Thanks
Hello there,
Thank you for reaching out to us.
Yes, you need to turn of minify js files. So the new booking form should be displayed when you clear the cache, when you have a caching plugin or optimize plugin, you need to disable minify js files option.
For example, when you have WP Rocket, and you have enabled these JS optimizations, which have a negative effect on our New Step Form, that is based on Vue 3 Framework, the booking form won't show.
The old Form is based on Vue Framework 2; but the New Form is based on Vue Framework 3;
Once you disable the "minify JS" option in the Optimisations on WP Rocket, or similar, and purge the cache the form should appear.
Also, the issue could be with the Page optimize plugin. You have these settings
and they should be added to this first input amelia_booking_script_index like this
and then everything will work with the new form.
If you purge all cache in WP Rocket, and it does not help;
there is this "Advanced fine-tune cache rules" setting, in Advanced Rules:
Screenshots attached, with an example, and a short video : https://watch.screencastify.com/v/6bwVf3L31RVLbHMsLqZN
This should help.
Kind Regards,
Marko Davidovic [email protected]
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Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
You can also keep minify JS enabled and just use a wildcard to exclude all of the Amelia JS files. /amelia/*.js
Hello again,
Thank you for sharing this with us. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables