We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
Since few weeks, i notice a sort of display bug when loading the table on my specifique web page https://innutswetrust.fr/scannuts-conseils/
This problem seems to work only on smartphone and (much less or not) on laptop.
You can see this display bug on this file in attachement.
It's an real probleme cause visitors from smartphone divice can't read this page properly. The have to wait a few long seconds before to visit this page.
How to solve this problem ?
Thanks for your return,
Attached files: bug-pre-chargement-wpdatatables.PNG
Hi Voirin,
Sorry for the waiting time.
We don't work on weekends so it adds two days to the waiting time.
we appreciate your patience.
-
If i try to load your Page on my Desktop computer, or Android Phone, the behaviour is the same.
It is just loading a few seconds slower on the phone for some reason, but basically, at first the Table looks as on your image;
Then after a couple of seconds, it fully loads the Table :
Can you please check on this Table's back-end setup, did you enable the option in Display Settings/Hide until loaded?
If you had this disabled, please enable it, then purge Cache of the Site and refresh your Page - Let me know if that fixes the issue?
If not, please allow us back-end access to the Site.
If you can provide me a temporary WP-admin (administrator) user for your website where this happens,
as well as FTP credentials and access to the database ( either link with credentials for PHPmyAdmin, or access to Hosting Panel),
so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Just send me the steps to reach the Login Page, because i tried with site/wp-admin, or /login or /admin and they don't provide the Login Section, they just redirect me to Home Page.
Thank you.
Attached files: ScreenRecorderProject47.mkv
Kind Regards,
Miloš Jovanović
[email protected]
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