Hi David,

Sorry for the waiting time.

We don't work on weekends so it adds two days to the waiting time.

Your patience is appreciated.

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This is the default behaviour, it is designed in this way, if you enable "Follow Table filtering" on your Chart, and if you place the Table Shortcode on the same Page with the Chart;

In this case, the Chart is only going to show the Data as it is in the Table.

To elaborate in more details how it should work in terms of which data shows :

Basically, the default sorting for a chart is going to be in the order of how you added the data in the cells of the table.

So, it will not be able to follow the table's sorting if you only place the chart on the page,

but if you place the table on the same page with the chart, and enable "Follow Table Filtering", 

then the chart will follow any sorting/filtering you do on the table.

Please check more about this feature here.

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We also have a workaround if you need to completely hide the table from the page,

 so that the chart just follows sorting/filtering of the table without the table being visible.

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Or if you wish to have only the chart with the table filters

, but the table hidden, we also have a workaround for that with custom CSS.

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Let me know if that helps, and if you wish to try the workaround to hide the Table and just have Filters with a Chart on a Page, we can share the Custom CSS and the steps with you.

If you already checked all of this, and still encounter an issue/ if the Chart behaves not as expected;

Can you please show me some screenshots or a Video of what you described, it seems you might have some isolated issue on your end?

If you record a Video of your screen, and if it becomes too large for the ticket, you can upload to weTransfer and just send a download link.

Just check if you show any sensitive Data, please ensure to send it as a PRIVATE reply, for safety, then only we can see it.

And if you can send us the URL to your Page, as well as the back-end access.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.