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Hi,
I've upgraded the licence of my client, but nothing changed on Amelia's WordPress back office. So I deleted the "domain in use" in the account + replaced the files in FTP but the problem remains.
Also now I cannot add a new domain in use.
See screenshots attached.
Could you please help me?
Thanks,
Sacha
Attached files: capture-1.jpg
capture-2.jpg
Hello again,
Problem seems to be solved on WordPress BO, I have now access to Standard features.
But there is still no "Domain in use" on TMS Plugin Store BO.
Sacha
Hello Sacha,
Thanks for reaching out to us. By default, when you enter the purchase code in the Activation settings, Amelia will automatically recognize the domain of the WP. Since you made some changes in the FTP, you can deactivate the license from the Activation settings and then enter the purchase code in the TMS Store. It should recognize the domain since it is the same process.
I hope it helps.
Kind Regards,
Stefan Petrov
[email protected]
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Hello Stefan,
Since my last message, I upgraded from Standard to Pro to have other features.
Problem: it is not active on Amelia's WordPress back office (see screenshot attached)
And also: there is still 0 "Domain in use" on TMS Plugin Store.
Could you please tell me what to do?
Sacha
Attached files: screencapture-pose-yoga-metz-fr-wp-admin-admin-php-2024-01-17-17_17_53.jpg
Hello Sacha,
You also need to install the license (Pro) version, a package, in the plugin section. Remove the current version (standard), download the Pro version, install the package, and then enter the purchase code in the Activation settings.
Please, let me know if it works.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Hello Stefan,
Yes it worked, thank you! I have now access to Pro features.
There is still no way to connect the domain -> see screen captures attached
But there is no big deal for me :D
Best regards,
Sacha
Oups, forgot the files.
Attached files: screencapture-store-tms-plugins-domains-363052-2024-01-19-16_48_52.jpg
screencapture-pose-yoga-metz-fr-wp-admin-admin-php-2024-01-19-16_48_56.jpg
Hello Sacha,
Great! At least one part of the problem is solved. Make sure that you enter the purchase code of the Pro license after you install it. Have you deactivated the current one and entered the purchase code for the Pro version?
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi,
I can't do anything on Amelia Activation settings. There is this message: "Votre code d'achat a été masqué pour des raisons de sécurité. Vous pouvez le trouver sur la page de votre boutique store.tms-plugins.com" -> it is saying the code has been hidden for security reasons.
You can have a look to my previous screenshot.
Hello Sacha,
That means that the purchase code is already activated. You can deactivate this purchase code (you will see the button to deactivate at the bottom). After that enter the purchase code for the Standard license.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank you, it worked and it was quite easy. Sorry, I did not even noticed the button to deactivate!
Hello Sacha,
No problem at all, you are welcome. That's why we are here to help!
If you have any other questions, please feel free to open a new ticket and we will gladly help you there.
Have a nice day!
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables