Hi,

When a customer has received a discount code from WooCommerce, applying it in the checkout page, but it doesn't connect with the Amelia service, even if the Amelia service is connected to this bookable simple product.

How do we go about to solve this?

I can not find anywhere in the Amelia system that I can enter any codes there, neither that a discount code can be listed anywhere else at the checkout page.

Thank you.

There seems to be several errors with implementing the coupon codes, When we sorted to let it remove for the product in it self, it also removed the fee for the extra offered for the same service. The product in itself can be discounted, however not the "extras" as they choose to add to the original service-time

No this does not answer my question

I'm not using smart coupons, and the products is connected to correct product, which has always worked earlier, it is a woocommerce coupon code, the issue is when connected to your system. 

We have spent hours on watching video's testing, the issue remains, and your link is not replying to what I ask.

"When we sorted to let it remove for the product in it self, it also removed the fee for the extra offered for the same service. The product in itself can be discounted, however not the "extras" as they choose to add to the original service-time"

The coupon should take 100% of the service (which can have different amounts as more services has same amount), however, it should not remove the "extra", which is extra to the original service, and this has not to do with woocommerce, as this is an amelia feature

So can you provide a solution for instead using the coupons in Amelia?

As we are testing and facing other issues if we attempting to come up with a solution.

It would be great if you actually took time to provide solutions just no disregard challenges we're facing setting this up.

It is not helpful that you're "putting the responsibility to woocommerce" and not doing anything to let us know how to work around this with YOUR plugin.... which we have paid for ;)

Hi again,

The Woo-support was fast and have provided the following reply (which I have followed what works for their system, but need now again your further clarification/support on YOUR system): 

So how can YOUR system be set up as they are referring to?
Thanks again.

any update on this?

How does this solve my issue?

It is not a note for the future.... it is something that needs to be provided a functional solution on from you.... 

I find it very weird that you are not responding with a solution , as I have asked several ways for solutions from you. It seems to be a standard that  either you reply something not connecting to the issue, you give suggestions to what we have said we have tried to do as TS, or your are thanking for information.. Additionally to many days without response...

Kindly provide a functional solution in this moment

I'm copying in the reply from WooCoomerce, and ask you to answer how I can TS in the Amelia plugin, AND also my question from earlier that you ignored replying to; So how can YOUR system be set up as they are referring to?

To troubleshoot this issue, I recommend checking the settings in both WooCommerce and the Amelia booking plugin. Here are some steps you can take:

1. In WooCommerce, go to WooCommerce > Settings > General and make sure that the "Enable the use of coupons" option is checked.
2. In the Amelia booking plugin settings, look for any options related to coupon codes or fees. Make sure that the settings are configured correctly to remove only the fee for the original service, not the entire fee.
3. If the issue persists, I recommend reaching out to the Amelia support team again and providing them with the specific details of the issue you're facing. They should be able to assist you further since they have more knowledge about their plugin's integration with WooCommerce.

Please note that I can't provide custom code or directly edit plugins, as it is outside our support policy. However, if you need further assistance, please don't hesitate to reach out to the Amelia support team or our WooCommerce support team for more guidance.